Personal Information We Collect

• Name, email address, and contact details for Quill CRM account
• Payment information for Quill CRM subscriptions (processed securely through third-party processors)
• Information about your use of Quill CRM services
• Support communications and feedback

Data Processed by Quill CRM

• Customer records and interactions
• Appointment and scheduling information
• Sales and transaction data

Technical Information

• IP addresses, browser type, and device information when using Quill CRM
• Quill CRM usage analytics and performance metrics

Third-Party Integrations

When you connect Quill CRM to third-party services, we may access:

• Data necessary to provide integration functionality
• Profile information for account identification

We use this data to:

• Enhance service functionality
• Sync data between Quill CRM and third-party services
• Identify your account for service provision

Data handling:

• Data is processed according to the third-party's privacy requirements
• We do not store third-party data permanently on our servers
• Data is only accessed when necessary for functionality
• You can revoke permissions at any time through your account settings

How We Use Your Information

• Provide and maintain Quill CRM services
• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Send important updates about Quill CRM
• Improve features and functionality
• Comply with legal obligations

Data Storage and Security

• Data is stored securely in the UK and EU
• We use industry-standard encryption and security measures
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis

Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors for transaction processing
• Cloud service providers for hosting and storage
• Third-party services as necessary for functionality
• Legal authorities when required by law
• Service providers who assist in functionality

Your Rights (Under UK GDPR)

• Access: Request copies of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to processing in certain circumstances

Data Retention

• Account data: Retained while your account is active
• Support data: Retained for 3 years after last contact
• Payment data: Retained as required by law (typically 6 years)
• Anonymous analytics: Retained indefinitely

Cookies and Tracking

Quill CRM may use cookies for:

• Essential functionality
• Analytics and performance monitoring
• User preference settings

Third-Party Services

Quill CRM integrates with various third-party services. Each integration has its own privacy policy:

• Calendar services
• Payment processors
• Email marketing services
• Video conferencing platforms

International Transfers

Data may be transferred outside the UK/EU only with appropriate safeguards in place, including Standard Contractual Clauses or adequacy decisions.

Contact Information