Quill CRM
Login Try Demo
Get Started
Bounce Handler article

Elastic Email

Setup Instructions

Follow these steps to configure bounce handling for Elastic Email.

Step 1: Get Your Webhook URL

  1. Go to QuillCRM → Settings → SMTP → Bounce Handling
  2. Find the Elastic Email section
  3. Copy the webhook URL provided

Your webhook URL will look like:

https://yoursite.com/?quillcrm_webhook=bounce&provider=elastic_email&key=your_security_key

Step 2: Configure Elastic Email Webhook

  1. Log in to your Elastic Email Dashboard
  2. Go to Settings → Notifications → Webhooks
  3. Click Create webhook
  4. Paste your QuillCRM webhook URL
  5. Select bounce-related events (Bounced, Hard bounce, Soft bounce, Blocked, Rejected, Error)
  6. Click Save

Bounce Classification

Elastic Email Event QuillCRM Classification
Bounced / Error / Rejected Hard bounce
Soft bounce / Blocked Soft bounce

Troubleshooting

  • No bounces recorded: Verify the webhook is active in your Elastic Email settings and the correct event types are enabled.
  • 403 Forbidden: The security key may be wrong. Copy the URL again from QuillCRM settings.