Postal

Setup Instructions

Follow these steps to configure bounce handling for Postal.

Step 1: Get Your Webhook URL

1. Go to QuillCRM → Settings → SMTP → Bounce Handling
2. Find the Postal section
3. Copy the webhook URL provided

Your webhook URL will look like:

https://yoursite.com/?quillcrm_webhook=bounce&provider=postal&key=your_security_key

Step 2: Configure Postal Webhook

1. Log in to your Postal server admin panel
2. Navigate to your mail server’s Webhook settings
3. Add a new webhook with your QuillCRM URL
4. Enable events: MessageBounced, MessageDeliveryFailed, MessageDelayed
5. Save the webhook configuration

Bounce Classification

Troubleshooting

• No bounces recorded: Verify the webhook is active in your Postal settings and the correct event types are enabled.
• 403 Forbidden: The security key may be wrong. Copy the URL again from QuillCRM settings.