SendGrid

Setup Instructions

Follow these steps to configure bounce handling for SendGrid.

Step 1: Get Your Webhook URL

1. Go to QuillCRM → Settings → SMTP → Bounce Handling
2. Find the SendGrid section
3. Copy the webhook URL provided

Your webhook URL will look like:

https://yoursite.com/?quillcrm_webhook=bounce&provider=sendgrid&key=your_security_key

Step 2: Configure SendGrid Webhook

1. Log in to your SendGrid Dashboard
2. Go to Settings → Mail Settings → Event Webhook
3. Click Create new webhook
4. Paste your QuillCRM webhook URL in the Post URL field
5. Under Actions to be posted, enable: Bounced, Dropped, and optionally Blocked
6. Click Save

Bounce Classification

Troubleshooting

• No bounces recorded: Verify the webhook is active in your SendGrid settings and the correct event types are enabled.
• 403 Forbidden: The security key may be wrong. Copy the URL again from QuillCRM settings.