A Delay is a timing rule that lets you pause an automation or email sequence for a specific period before the next action runs.
It helps you control when messages are sent so users receive them at the right moment—neither too soon nor too late—creating a more natural and thoughtful experience instead of overwhelming them.

Here’s how you can set delays while creating automation in QuillCRM Automations.

Step 1: Add a delay from the node

Click on the blue (+) icon and then select Delay.

A pop-up window will appear—select the Delay tab from the available options.

You’ll see another sidebar with two different delay types:

Wait X Days / Hours / Minutes
This delay pauses the workflow for a fixed amount of time before moving to the next step. It’s useful when you want actions to happen after a specific duration, regardless of the date or time.

Delay Until Date & Time
This delay holds the workflow until a specific date and time is reached. It’s ideal for scheduling actions to run at an exact moment, such as sending emails on a particular day or at a set hour.